I
purchased an iPhone 5 recently and upgraded my cell phone plan to another 2-year
contract. Now when you upgrade any
phone on AT&T (and any other carrier), the carrier likes to tack on what
they call an “upgrade fee.” The fee AT&T charges is $36.
When
I received my bill, I saw this buried in the statement:
According
to AT&T:
The upgrade fee is to allow
us to assist customers with recommending new equipment, offering special offers
and discounts, providing assistance with the upgrade process if needed, and
supporting the returns process within 30 days. These specialized processes help
us to ensure you are satisfied with your new equipment, and are ready to use it
the day you receive it. The upgrade fee allows us to defray some of these
additional service costs.
To
get this fee waived, simply call 611 on your phone, or click on AT&T Live Chat
(billing and payment support) and kindly ask to have your upgrade fee
waived. It may help by telling the
customer service rep how happy you are with the service to butter them up a
bit.
ME: "I love AT&T and have been a customer for 4 years. I just noticed an upgrade fee of $36 on my most recent bill. I'd like to have that bill removed."
REP: "I can see that you have been a loyal customer for several years. I thank you for choosing AT&T as your wireless carrier. As a one time courtesy, I have gone ahead and credited your account for the upgrade fee. You should see a credit on your account immediately."
After my call, I logged into my account and saw this:
That's it. Every
time I have any fees or extra charges, I always call the customer service rep
and have them remove it. It costs
companies much more to lose you as a customer than to waive a fee and keep you
as a customer. If a rep doesn’t
agree to waive the fee, kindly thank them and call back. The next rep will likely waive the fee.
The
customer service rep will tell you that this is a “one time courtesy.” Trust me, you can have this fee waived
every time if you just ask. This
trick applies not just in requesting an “upgrade fee” to be removed from your
AT&T billing statement. This
applies to other businesses such as credit card or utility companies. Simply call and they will remove any interest
fees and late penalties if you ask nicely.
If you’re too shy to call, feel free to use the live chat feature. I personally always like to speak with
a representative and get it done over the phone.
Go ahead and make that
call. Within 5 minutes, you will
save some money. Use that money to
get an iPhone case or accessory, or save it for something else.
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