Sunday, October 4, 2020

FWOTW: lowering our internet bill

It’s that time of the year where our internet service provider (Spectrum) raises our monthly rates.  We’ve been paying $44.99 a month for our internet for the last year and our promotion is now over.  Unfortunately, Spectrum is the only high speed internet provider in our area so we cannot switch providers.  This month, Spectrum wanted to increase our bill to $59.99, a $15 monthly increase.     

After my wife receiving the new bill, she went to and saw that they had now increased the new customer promotion for high speed internet to $49.99 for 12 months, a $5 increase from prior years.  She called customer service right away.  In the past, we’ve had to cancel and re-sign up for new service to keep our monthly rate down and get the new customer promotion.

To my wife’s surprise, the customer service representative instantly lowered her bill down from $59.99 to $49.99 to match the current new customer promotion.  It’s a shame that big corporations like Spectrum would rather reward new customers than keep their existing customers happy.  This quick 5-minute phone call will save us $10 a month, or $120 a year!

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